Refund Policy
Last Updated: April 8, 2026
At 560 Print Co., we take pride in delivering high-quality custom printing and promotional products. Because many of our items are made to order, our return policy is limited but designed to ensure fairness and customer satisfaction.
Returns & Eligibility
We accept returns or replacements within 14 days of delivery for items that are:
- Damaged during shipping
- Defective due to manufacturing or print errors
- Incorrect (wrong item, size, color, or design)
To be eligible, items must be unused and in the same condition as received.
Non-Returnable Items
We do not accept returns for:
- Custom or personalized products (including uploaded artwork, logos, or text)
- Orders with customer-provided design errors
- Items that have been used or damaged after delivery
- Buyer’s remorse or change-of-mind purchases
How to Request a Return or Replacement
To start a return, contact us within 14 days of delivery:
- Email: hello@560prints.com
Include:
- Your order number
- A description of the issue
- Clear photos of the item and packaging
Returns must be approved before being sent back. Items returned without prior authorization will not be accepted.
Return Address
If a return is approved, instructions and the appropriate return address will be provided.
Do not send items back without contacting us first.
Refunds & Replacements
Once your request is reviewed and approved:
- Replacements are issued at no cost for eligible issues
- Refunds (if applicable) are processed to the original payment method within 5-10 business days after approval
Please note that banks or credit card providers may take additional time to process refunds.
Shipping Costs
- We cover return shipping costs for defective, damaged, or incorrect items
- Customers are responsible for shipping costs on non-defective returns (if approved)
Questions
If you’re unsure whether your order qualifies, contact us and we’ll be happy to help.
560 Print Co. reserves the right to update or modify this policy at any time.